Terms and Conditions to rent a car from Rentanddrive
Rent a car Cluj Napoca
The cars presented on the website represent all the existing models in our fleet, but their display does not represent the confirmation of the availability of the models.
After placing a reservation request, the availability of the chosen model will be confirmed by email/telephone or WhatsApp by one of our representatives.
Please keep in mind that submitting a reservation request does not represent a firm reservation of the respective car.
The rented car from Cluj can be used only in strict compliance with the road legislation and all its amendments, decisions, or regulations amending or supplementing the road legislation in force on the date of conclusion of the contract.
Any violation of these rules in connection with the subject of this contract will automatically lead to additional costs, which will be invoiced to the customer.
The rented car cannot be used to transport people or material goods or to tow other cars, for a fee.
The rented car cannot be used to transport dangerous materials or prohibited by law, all responsibilities for these activities rest exclusively with the customer. Terms and Conditions Rent a car
The rented car will be used only within the technical limits imposed by the manufacturer and will not be used in speed competitions or car competitions.
In case of defects that occur as a result of these activities, the car will be prepared an activity report and a technical report and the customer will be materially responsible for it, and legal payment documents will be prepared.
The rented car can only be used by the person signing the contract or by a person designated by him, named user, and who will be specified in the contract.
Any change in this clause must be announced and entered into the contract. If this clause is not observed, the rental contract will be terminated.
The rented car cannot be used by novice drivers!
It is forbidden to drive a rented car by persons under the influence of alcohol, drugs, or other substances prohibited by law, for the duration of this contract. In the event of a road incident resulting in a violation of this provision, the customer is liable materially, civilly, or criminally, in full, for damages.
The client also pays for the days he parked the car, the price being the one charged per rental day.
During the contract, any defect will be remedied only with the consent of the owner or by him, in the services authorized by Rentanddrive rent a car.
When parking the car in the specially arranged spaces, the related fee will be paid, after which the car will be locked and insured, to avoid possible thefts. Original documents will never be left inside the car while it is parked. Terms and Conditions Rent a car
The customer undertakes to return the rented car at the end of the rental period in its original condition. Any change in the initial condition by hitting or destroying will lead to the partial or total use of the guarantee fund set up during the rental period.
The customer is prohibited from selling, subletting, or pledging the rented car.
1. Age
To rent a vehicle from Cluj -Napoca, it is mandatory for the driver to be at least 21 years old and/or to have a category B driving license, of at least one year. The owner reserves the right to refuse to rent a car to a customer without any further explanation. Terms and Conditions
2. Delivery
The minimum rental period is 2/ days. The first hour of delay is free. The next 2 hours are charged at 10 euros/hour. Any delay over this period will be charged at the full value of a full day’s rent. See our delivery rent a car Cluj on Traian Vuia
Any delay that exceeds 8 hours will be considered as bad intention or possibly theft, leading to the loss of the guarantee fund or, as the case may be, to the announcement of the police, the car theft department, for the forced recovery of the car. Terms and Conditions
The vehicle is delivered to the customer, based on this contract, in good general and functional condition. Upon delivery, the landlord is obliged to notify the customer about any minor defects, and he reserves the right to accept or not the rental. Terms and Conditions
The delivery of the car is made after the signing, by both parties, of this contract, the payment of the guarantee and the taxes by the client.
Upon delivery of the vehicle, the customer is entrusted with his identification documents, in Xerox copy.
The customer is materially liable for any damage or injury caused by an accident caused by entrusting the vehicle to a driver unauthorized by the owner.
3. Method of payment / Tariffs applied
The rental rates are those present in the offer, to which are added certain discounts depending on the number of rental days.
Terms and Conditions
Payments can be made in euros or ron by cash or by credit/debit card Master / Visa.
The rates include compulsory insurance, full helmet insurance, Rovinieta (road tax) plus wash taxes!
The tariffs do not include traffic and parking fines, fuel, rubber wedges, or tires cut for various reasons.
4. Insurance
The used vehicles have CASCO insurance valid on the Romanian territory.
The insurance covers all damages caused by accidents or minor incidents that are caused by persons other than the client or his proxy, provided that the legal formations, the finding report, the proof of repair, Annex 2, issued by the traffic police within the locality where the incident occurred.
These will be certified by a specialized car workshop.
The insurance does not cover damages caused by the customer as a result of the consumption of alcohol, drugs, or other substances prohibited by law. In these cases, the customer will bear all repair costs, including days of service. Terms and Conditions Rent a car
The insurance does not compensate for the theft of the car if it is left with the keys in contact, unlocked, and unattended. To compensate for the theft, it is mandatory to present the key with which the car was handed over to the customer. Terms and Conditions Rent a car
The insurance does not cover any traffic fines during the lease, they are borne by the customer.
If the fine arrives by mail at a later time, the report of finding the contravention will be returned to the police within the locality where the contravention occurred, accompanied by the documents of the person who signed the lease or the user designated by him. Terms and Conditions Rent a car
5. Documents required for renting a car
• Identity card in original and copy;
• Driving license in original and in copy;
• The documents must belong to the person who rents and signs the rental contract.Terms and Conditions
To streamline and expedite the rental process, we kindly ask you to send the necessary documents via WhatsApp or email. By sharing your documents in advance, we can ensure a quicker and smoother experience when you pick up your rental.Terms and Conditions
6. Where and how do I get the rented car?
One of our colleagues will contact you to confirm your reservation and also instructions on where to pick up the car. Terms and Conditions
To pick up the rented car from Cluj Airport, our colleague will be waiting for you at the arrivals terminal, with your name written on a piece of paper. See as well our delivery location for rented a car in Cluj
See our Google reviews
Definitely I’ll hire cars with them again
The prices are higher than expected (compared to other destinations), but it probably has something to do with the new year season. Overall, Andrei's personalized customer care made up for it.
Thank you very much!
Thanks!
It wasn’t the cheapest option, but the honesty, professionalism, and outstanding service made it 100% worth it.
Highly recommend — exceptional customer service!
What you say remains the same..I returned the car 5 hours later and it didn't cost me anything extra..
Bravo
100% recommendation
They fully deserve the 5 stars
Serious team, reliable and very clean cars!
Highly recommended!!
Very happy with the service.
We will return next time.
I consider it a great choice because I've been very satisfied: punctuality, courtesy, customer service, speed, and efficiency, all at highly competitive prices.
I will definitely use their services again.
Thank you very much.
See you soon ✌️
A very comfortable, fuel-efficient, and modern vehicle, with a responsive, helpful, and very pleasant rental company!
Everything was perfect, I recommend them 👌🏼
I confidently recommend Rentanddrive to everyone looking for quality and reliable car rental or transfer services!
Many thanks to Mr. Andrei and Mr. Valy. for their professionalism and promptness!
The company waited for us at the airport, handed over the car quickly, clean and ready to go. Upon departure, we handed over the vehicle at the airport at 4am, and they were there on time, without any delay.
✔️ The price is exactly as shown – no hidden fees, no unpleasant surprises.
✔️ The car comes with full CASCO insurance, which gives you complete peace of mind during the rental period.
✔️ The only condition: return with a full tank – just as we received it.
My husband drove and was very pleased with how the car behaves – comfortable, stable and economical.
Rentanddrive are fair, punctual and professional. I recommend them 100% and we will use them again next time!
I recommend it with confidence!
The car received was in perfect condition and clean as well as the child seats!
I recommend with confidence!
The car was perfect and no deposit or credit card needed!
Perfect
We can only recommend if you want to rent a car in Cluj
We were also offered to be dropped at the airport
Was waited at the airport, the car was ready. Everything was very easy. Nice car with a low price 🙂
The car was very clean and the quality-price ratio was very good!
Fast, professional and reliable service. We will return to them in the future, without hesitation!
P.S I rented a Hyundai Elantra
They're always available for any questions and respond immediately via WhatsApp.
We'll definitely be back!
I easily collaborated with the staff, who were kind and showed up on time both for handing over and picking up the car.
A positive aspect in the collaboration with this company was in the situation where the driver who initially sent the documents failed to be present when the car was picked up. However, I had good cooperation from the staff, who were willing to make the necessary adjustments so that someone else could drive.
There is no need for a guarantee, the displayed price includes insurance in case the car is damaged.
I recommend the services of this company and would come back in the event that I need to rent a car.
The car was in excellent condition: clean, well-maintained, and ran perfectly throughout my trip. What stood out the most was the no-deposit policy and the fact that the price was exactly as agreed upon — no hidden fees or unexpected charges, unlike many other rental companies.
Communication was seamless through WhatsApp. They were very responsive, respectful, and clear in all interactions, which made the whole process smooth and stress-free.
One huge plus: the car came with full insurance, so I didn’t have to stress about potential scratches or minor damage or waste my time taking tons of photos before and after.
It was my first time using Rentanddrive, but definitely not the last. The whole experience was straightforward, honest, and hassle-free — a rare find in car rentals these days. Highly recommend!
Perfect professional, nice,polite and very kind approach.
The most decent prices on the market.
I dare to say, the best car renting company in Cluj Napoca.
I would highly recommend them and can't wait to use them again.
Thank you and see you next time.
Athe car was great,
The option for limited kilometers offers a great discount and it's perfect if you don't plan to travel a lot by car.
Pick up and drop off was smooth.
Con:
Child seat's brand was Juju, doesn't seem to have been tested properly for safety by ADAC or a similar association.
We received the car, a Hyundai Elantra, quickly, without wasting time.
I recommend!
I rented two cars for one month, Skoda Ovtavia (2019) manual gearbox and Seat Leon (2017) automatic gearbox. The condition of the cars is very good, I have not had any technical problems.
I appreciated the fact that I only paid the rental price, I was not asked for any additional fees. Super ok staff, I took over and handed over the car without any problem. Upon handing over the car, I was transported free of charge to a town on the outskirts of Cluj.
Important to mention is that the vehicles have full CASCO insurance.
The rental price for a week is very good from my point of view.
At any time they are waiting for you at the airport, highly recommended
All the best!
I recommend to everyone, good cars and serious people
Highly recommended!
I recommend it and I would definitely use their services again on my next holiday to Cluj
I highly recommend and will definitely rent from this company again.
I rented a car from Cluj, I highly recommend it
Very good cars.
Exactly what is the name of the company... RENT AND DRIVE... without any problem... I recommend it with confidence... you won't regret it.
Exceptional service, the car was very clean at competitive prices, great communication throughout my staying
I rented second time from this company and I can tell that the vehicles were in good nick and as new . Found the car clean and vacuumed prior to rent .Recommend 100% .Thank you
I was very pleased with the communication and the professional manner in which I received and handed over the car.
I will definitely use the services of RentADrive next time and recommend them to others who need them.
I recommend with confidence, the car was delivered to me clean, equipped and in very good condition.
A great experience with no issues at all throughout the process. Very good price. Professional team. The car was clean and properly equipped for the trip. If you need to rent a car in Cluj, call Rentanddrive. You will not be disappointed. Many thanks to the Rentanddrive team!
Friendly and kind.
All inclusive.
I will only rent from them every time I go to Cluj.
Thank you
We were waited for at the airport, the car was clean and fully charged ready to start our vacation.
We paid exactly what they told us from the beginning.
Thank you.
No deposit asked for was a huge bonus.
Car was fine and did the job.
Strongly recommend!
Prompt with email responses and phone calls.
On time with the delivery of the car.
On time with the pick-up of the car, even though it was 4am.
Car was clean and had a full tank of gas.
The breaks ( of the car) were exceptional.
We were able to connect our phone to the car( bring your own connecting cables) and use Waze and Google maps( with English directions; get ready for some crazy ways of pronouncing Romanian words🤪😁)
Make sure you have your International Permit ahead of time.
Thank you.Mulțam.
I will definitely usted them again! Also Best price you will find.
I 100% recommend their car rental service.👌
I picked up and left the car at the airport without any problem and the person who helped me was very friendly.
The car, despite having quite a few miles, ran very well and the interior was well maintained.
Overall a very good car rental company. I will surely repeat.
To redo....
A very good experience. We were met at the airport by the person who brought us the car, which was very clean and worked very well (DACIA Logan). The person who waited on us gave us a small discount for the child seats. Honestly, we were very satisfied with the performance.
We will most likely be back....
I recommend with the greatest confidence 👍🏼
Thank you for your great services.
Meeting Andrei to pick up the car was seamless and stress free as usual; Andrei is extremely friendly and accommodating, he is easy to contact on WhatsApp if there are any issues and he’s always very accommodating for my stay. When we returned the car on the last day we met with our contact as planned, and he even offered to give us a lift to our final destination! We thought this was extremely caring and thoughtful, we really appreciated this. Andrei also made some good conversation with us and made us feel very welcome, we appreciated the extra lengths he went to provide an outstanding service.
Once again, the car was very clean and in amazing condition. We had no issues and I will happily use Rent and Drive next time I visit Cluj. They are the best car company in Romania, without a doubt!
Highly recommended!
The car I drove (Seat Arona) was clean and up to expectations. It came with a full tank and needed to be retuned the same.
The car includes USB c and iPhone charging cables, so great attention to details!
Would definitely recommend and probably use again if needed.
Thank you.
The car ran like clockwork and I will most certainly call on them to rent any other car. Thanks and cheers!
The car was ok and bigger than the one we booked. (We had a free upgrade for availability reasons).
The manager is very nice and super réactif.
I would definitely recommend it !
Stefano and family.
The car itself was brand new and in amazing condition. We had no issues and would love to drive this car again.
We would highly recommend this company to anyone looking to rent a vehicle in cluj. They are outstanding, five stars!!
Found this Rent and Drive site after my car went into service. I had never rented a car. Friendly staff, extremely good experience. The cars were very clean and well maintained. The car was brought to my house when I wanted it, very professional and kind man from the company!
Regarding the price, compared to what is available on the market in Cluj, I can tell you that it is the best, moreover, if I rented for a longer period, the company administrator would give me a different price without my asking for it ! So very fair on that point!If I end up without a car again, I will definitely rent from Rent and Drive
An honest company...with cheap cars and in perfect working order, 5⭐
No problems of any kind!
I highly reccomend !
Thanks a million!
Fairness, promptness and very good communication.
Pickup and delivery at the airport.
I recommend with confidence.
We had a very good experience with renting our car and although the company had a hiccup with their booking system after we booked online, we've been kept informed about what's happening through good, clear communication over the phone and WhatsApp. Although the car we chose initially was no longer available we've been provided with another one from a higher price rental bracket for the same original car price. The car was in perfect condition and almost brand new with only ~8000 km on the clock. The pick up and drop off was very smooth and quick with a representative waiting for us at the airport when we landed and on our departure. Our return flight had a slight change of schedule so we returned the car an hour later than initially booked for. We communicated this with rentanddrive beforehand and they were very accommodating and made no fuss about it.
We'll definitely look at using RentAndDrive again.
Plus also when receiving and handing over cars.
I recently had the pleasure of renting a car from Rent and Drive and my experience was nothing short of exceptional. From start to finish, the level of professionalism and customer service exceeded my expectations.
The car rented was in immaculate condition, clean, well-maintained and it performed flawlessly throughout my trip.
I highly recommend Rent and Drive to anyone in need of reliable and efficient car rental services. I will undoubtedly choose them again for my future car rental needs.
Five stars without a doubt!
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